The fastest way to reach us is by email:
Email: browsx.support@gmail.com
We read every message. Writing in English is easiest for us, but you are welcome to write in your own language.
Getting help with a product
To help us sort out a problem quickly, please include:
- the name of the product and its version (for extensions, you can find it on the
chrome://extensionspage); - your browser and operating system, or your phone model for Android apps;
- the website or page where the problem happens, if it is site-specific;
- what you expected to happen and what happened instead;
- a screenshot or short screen recording, if you can.
Many common questions are already answered on each product's page and in guides such as the AnyDub user guide.
Billing and refunds
If you bought a paid plan and something is wrong with it, email us with the address you used at checkout. Our refund terms are described in the refund policy, and each product page shows its plans and prices.
Privacy requests
If you want to know what data a product processes, or ask for data linked to your account to be deleted, write to the same address with the subject "Privacy request". The general privacy policy and each product's own policy explain what is and is not collected.
Everything else
Feature ideas, translation corrections, partnership proposals and press questions are all welcome at the same address.