Refund Policy — Pascual Labs

This Refund Policy explains when and how you can request a refund for a paid Pascual Labs subscription or one-time purchase (such as the Lifetime plan, minute packs and Super hours). It applies together with our Terms of Service and our Privacy Policy.

The short version. If you buy a subscription or the Lifetime plan for the first time and it isn't right for you, email us within 14 days and we'll refund it, as long as you have not used a large part of what you paid for. Unused minute packs and Super hours can be refunded within 14 days; used credits cannot. Renewals are generally non-refundable. Your statutory rights always apply.

1. What can be refunded

This policy covers paid subscriptions (such as Pro and Pro Max) and one-time purchases (such as the Lifetime plan, minute packs and Super hours) for Pascual Labs browser extensions. Our extensions are free to install and use at their standard tier. Free, promotional and gift minutes have no cash value and cannot be refunded.

2. 14-day money-back guarantee

Within 14 days of your first purchase of a given plan or pack, you can ask for a refund:

Subscriptions: the first payment of a subscription for a given extension is refunded in full.
Lifetime plan: refunded in full if you have used no more than 60 minutes of the paid usage included in it (AnyDub Cloud, Smart (AI), AI voice and Super combined).
Minute packs and Super hours: refunded in full if none of the purchased credits have been used. Once credits from a pack have been used, the pack cannot be refunded, fully or partly.

Usage is measured by our servers (see section 7 of our Terms of Service). We may refuse refunds that are clearly abusive, for example repeated buy-and-refund cycles or refunds for accounts suspended for breaking our Terms.

3. Renewals

Subscriptions renew automatically until you cancel them. Charges for automatic renewals are generally non-refundable, and refunds on renewals are pro-rated or not offered, except where required by applicable law. To avoid being charged for the next period, cancel your subscription before the renewal date. Cancelling stops future renewals; it does not automatically refund a charge that has already been made.

4. How to request a refund

Email browsx.support@gmail.com with the order or receipt number from your purchase confirmation (or the email address used to buy). We aim to review refund requests within a few business days.

5. Payments and the Merchant of Record

All purchases are processed by Freemius, which acts as the Merchant of Record for the sale. This means Freemius is the seller of record and handles the payment, invoicing and applicable taxes. Freemius's own buyer terms also apply to your purchase. You can contact us directly at browsx.support@gmail.com, and refunds we approve are issued through Freemius back to your original payment method.

6. Chargebacks

If you believe you were charged in error, please contact us first — we can almost always resolve billing issues faster than a chargeback. Opening a chargeback or payment dispute without contacting us may result in your paid access being suspended while the dispute is investigated.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law, including statutory rights of consumers in the European Union and the United Kingdom. Where those rights give you more than this policy, those rights apply. Paid credits and plans are digital services supplied immediately after purchase: by starting to use them you ask us to start providing them straight away, and, where the law allows, you lose the statutory right of withdrawal for the part you have already used.

8. Contact

Questions about refunds or billing? Email browsx.support@gmail.com.