Refund Policy — Pascual Labs

This Refund Policy explains when and how you can request a refund for a Pascual Labs Pro subscription. It applies together with our Terms of Service and our Privacy Policy.

The short version. If you buy a Pro subscription for the first time and it isn't right for you, email us within 14 days and we'll refund it. Renewals are generally non-refundable, except where the law requires otherwise. Your statutory rights always apply.

1. What can be refunded

This policy covers paid Pro subscriptions to Pascual Labs browser extensions. Our extensions are free to install and use at their standard tier; only the optional Pro subscription involves a payment, and therefore only the Pro subscription can be refunded.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee on the first purchase of a Pro subscription for a given extension. If you request a refund within 14 days of that first purchase, we will refund the amount you paid, no questions asked.

3. Renewals

Pro subscriptions renew automatically until you cancel them. Charges for automatic renewals are generally non-refundable, and refunds on renewals are pro-rated or not offered, except where required by applicable law. To avoid being charged for the next period, cancel your subscription before the renewal date. Cancelling stops future renewals; it does not automatically refund a charge that has already been made.

4. How to request a refund

Email browsx.support@gmail.com with the order or receipt number from your purchase confirmation (or the email address used to buy). We aim to review refund requests within a few business days.

5. Payments and the Merchant of Record

Payments for Pro subscriptions are processed by Paddle.com, which acts as the Merchant of Record for the sale. This means Paddle is the seller of record and handles the payment, invoicing and applicable taxes. Paddle's own buyer terms also apply to your purchase. You can contact us directly at browsx.support@gmail.com, and refunds we approve are issued through Paddle back to your original payment method.

6. Chargebacks

If you believe you were charged in error, please contact us first — we can almost always resolve billing issues faster than a chargeback. Opening a chargeback or payment dispute without contacting us may result in your Pro access being suspended while the dispute is investigated.

7. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law, including statutory rights of consumers in the European Union and the United Kingdom. Where those rights give you more than this policy, those rights apply.

8. Contact

Questions about refunds or billing? Email browsx.support@gmail.com.